Terms and Conditions

// Online Solution

Terms and conditions of subscription payment on the system:

  • Detailed description of goods and/or services – Trusteeze (Pty) Ltd is a business in the financial industry that provides a user license to a trust management software platform.
  • Delivery policy – Subject to availability and receipt of payment, requests will be processed within 72 hours and user access will be confirmed by way of email.
  • Return and Refunds policy – The provision of goods and services by Trusteeze is subject to availability. In cases of unavailability, Trusteeze will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
  • Customer Privacy policy – Trusteeze shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:   http://www.polity.org.za/attachment.php?aa_id=3569.
  • Payment options accepted – Payment may be made via Visa, MasterCard, Diners or American Express Cards.
  • A process to facilitate trustee meetings, including scheduling of meetings, agendas, a virtual meeting room (where meetings are recorded and transcribed as evidence) and minutes
  • Card acquiring and security – Card transactions will be acquired for Trusteeze via PayGate (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • Customer details separate from card details – Customer details will be stored by Trusteeze separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  • Merchant Outlet country and transaction currency – The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Responsibility – Trusteeze takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • Country of domicile – This website is governed by the laws of South Africa and Trusteeze chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Johannesburg.
  • Variation – Trusteeze may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • Company Information – This website is run by Trusteeze (Pty) Ltd based in South Africa trading as Trusteeze and with registration number 2012/124097/07.